Shipping policy

LOCAL FLOWER DELIVERY

Where do you deliver?
We deliver throughout New Plymouth and wider Taranaki. If you're unsure whether your address is included, feel free to reach out to us before ordering.

Can I request same-day delivery?
Yes! Same-day delivery is available for orders placed before 4pm (NZT), Monday - Sunday. Orders placed after this cutoff will be delivered the next day. Delivery will be between 2 and 5pm.

Do you deliver on weekends?
We sure do! Normal delivery times apply and  for special weekend events, weddings or custom orders, please contact us directly.

What happens if no one is home to receive the flowers?
We’ll always try to leave your order in a safe, shaded spot. If this isn’t possible, the flowers may be returned to us, and a redelivery fee may apply. Please ensure you’ve given accurate delivery instructions at checkout.

Can I choose a delivery time?
We can’t guarantee exact times, but we’ll always do our best to meet any specific requests. Let us know in the notes section at checkout otherwise all delivery’s will be between 12 and 5pm.

What if I made a mistake with the delivery address?
Please double-check your delivery details before placing your order. If a mistake is made and the flowers have already gone out, we’ll do our best to help but a redelivery fee may apply.

NATIONWIDE GIFT SHIPPING

Do you ship gifts and giftware across New Zealand?
Yes! Candles, dried florals, chocolates, greeting cards, vases and gift boxes ship
nationwide, anywhere in New Zealand. Fresh flower bouquets are only available for
local hand-delivery across New Plymouth and Taranaki, as they're made fresh to order
and don't travel well over long distances.

How long does nationwide shipping take?
Orders are dispatched within [1–2 business days] of your order being placed. Delivery
typically takes [2–4 business days] depending on your location (North Island
addresses are usually quicker than South Island and rural addresses).

How much does nationwide shipping cost?
Shipping costs are calculated at checkout based on your delivery address and the
size of your order.

Can I send a gift directly to someone else?
Absolutely! Just pop their address in at checkout and let us know in the order
notes if you'd like a gift message included.